Privacy Policy for tk711

1 Introduction

This Privacy Policy ("Policy") describes how tk711 ("we", "us", "our", "the Platform") collects, uses, discloses, and safeguards the personal data of individuals ("you", "your", "the User") who register for an account, visit the tk711 website at tk711.io, or otherwise interact with any service offered by the Platform.

tk711 operates as an online betting and casino platform serving players across Bangladesh. As part of delivering a secure, personalised, and responsible gaming experience, we necessarily process certain categories of personal data. This Policy sets out what data we collect, why we collect it, how we store and protect it, and the rights available to you in relation to that data.

By creating a tk711 account or continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you should discontinue use of the platform and may request account closure as described in our Terms & Conditions.

2 Data Controller

For the purposes of applicable data protection law, tk711 acts as the data controller in respect of the personal data it collects and processes in connection with the operation of the platform and the provision of betting and casino services to players in Bangladesh.

As data controller, tk711 determines the purposes for which personal data is collected and the manner in which it is processed. Where tk711 engages third-party service providers to process data on its behalf (for example, payment processors or KYC verification partners), those parties act as data processors and are bound by contractual obligations requiring them to process data only in accordance with tk711's documented instructions and this Policy.

If you have questions about data controllership or wish to exercise any of your data rights described in Section 10, please contact the tk711 support team. Contact details are provided in Section 15 of this Policy.

3 Personal Data We Collect

3.1 Registration & Account Data

When you create a tk711 account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Bangladeshi mobile number
• Email address
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳)

3.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) and anti-money laundering obligations, we may request and retain copies of:

• National Identity Card (NID)
• Passport or driving licence
• Proof of address (utility bill, bank statement)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account)
• Selfie or live photograph for biometric matching where required

3.3 Financial & Transaction Data

For every deposit, withdrawal, bet, and game session, we record:

• Transaction amount in BDT (৳)
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, Mastercard)
• Transaction reference numbers and timestamps
• Account balance history
• Betting and gaming activity records

We do not store full payment card numbers. Card data transmitted during payment is handled by our PCI-compliant payment processing partners.

3.4 Technical & Device Data

When you access tk711, we automatically collect certain technical data including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session duration and pages visited
• Referral source (how you arrived at the platform)
• Cookie identifiers (see Section 7)

3.5 Communications Data

If you contact tk711 via live chat, email, or any other support channel, we retain records of those communications. This includes chat transcripts, email correspondence, complaint records, and any supporting documentation you submit as part of a support interaction or dispute.

4 How We Use Your Personal Data

The table below summarises the primary purposes for which tk711 uses the personal data it collects, along with the categories of data involved in each processing activity.

We do not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

5 Legal Basis for Processing

tk711 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing is required to perform our contract with you — specifically, to operate your account, accept bets, process payments, and provide the betting and casino services you have requested.
• Legal obligation: Processing is required for tk711 to comply with applicable anti-money laundering regulations, KYC requirements, responsible gaming obligations, and financial record-keeping requirements.
• Legitimate interests: Processing is necessary for the legitimate interests pursued by tk711, including fraud detection, platform security, and improving the quality of our services — provided these interests are not overridden by your data protection rights.
• Consent: Where processing is based on your consent — for example, for the sending of marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account communication preferences.

6 Sharing Your Personal Data

6.1 We Do Not Sell Your Data

tk711 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Any sharing of personal data is limited to what is necessary to operate the platform or comply with legal obligations.

6.2 Payment Processing Partners

To process your deposits and withdrawals, tk711 shares relevant financial and identity data with our payment processing partners. This includes mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) as well as international card networks (Visa, Mastercard). These partners process your data solely for the purpose of completing your requested transaction.

6.3 KYC & Fraud Prevention Partners

tk711 may share identity verification documents and related data with third-party KYC verification and fraud prevention service providers. These providers assist us in confirming the identity of account holders, detecting suspicious activity, and meeting our anti-money laundering obligations. All such providers are contractually bound to process data only as instructed by tk711.

6.4 Technology Service Providers

tk711 uses third-party technology partners to deliver certain platform functions, including game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), cloud hosting infrastructure, and customer support tooling. These providers may process limited categories of your data as part of delivering their services. All such relationships are governed by data processing agreements.

6.5 Legal Authorities

tk711 may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to investigate, prevent, or respond to illegal activity, fraud, or threats to public safety.

7 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, improve user experience, and provide analytical information to site operators. tk711 uses cookies and similar tracking technologies on the platform.

7.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and cookies that store your language and display preferences. The platform cannot operate without these cookies.
• Analytical cookies: Used to collect aggregated, anonymised information about how players use tk711 — for example, which pages are visited most frequently or where users encounter errors. This helps us improve platform performance and user experience.
• Functional cookies: These remember your preferences (such as game display settings or notification options) to provide a more personalised experience during your session.
• Fraud prevention cookies: Used to detect and prevent fraudulent activity, including the identification of devices associated with known fraudulent accounts.

7.3 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will impair the functionality of the tk711 platform and may prevent you from accessing your account or completing transactions. Instructions for managing cookies are available in the help documentation of all major browsers.

8 Data Retention

tk711 retains personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable legal and regulatory obligations. The following general retention principles apply:

• Active account data: Retained for the duration of the account relationship.
• Account and transaction records (post-closure): Retained for a minimum of five years following account closure, in accordance with anti-money laundering and financial record-keeping requirements.
• KYC documents: Retained for a minimum of five years from the date of verification, or longer if required by applicable law.
• Support and communications records: Retained for three years from the date of the final communication or resolution of a dispute, whichever is later.
• Marketing consent records: Retained for the duration of the consent period and for one year thereafter, to evidence compliance.
• Session and analytical data: Typically retained in identifiable form for 13 months, then anonymised or deleted.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

9 Data Security

tk711 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the tk711 platform is encrypted using 256-bit SSL/TLS protocols.
• Encryption at rest: Sensitive personal data, including identity documents and financial records, is stored in encrypted form on our servers.
• Access controls: Access to personal data is restricted to authorised tk711 personnel with a documented legitimate need. Access rights are reviewed regularly and revoked promptly when no longer required.
• Two-factor authentication (2FA): Players are encouraged to enable SMS OTP verification on their accounts to provide an additional layer of access security.
• Penetration testing and security audits: tk711 conducts regular security assessments to identify and remediate vulnerabilities in our platform infrastructure.
• Incident response procedures: tk711 maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, we will notify affected users and relevant authorities as required by applicable law.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data held by tk711:

• Right of access: You may request a copy of the personal data tk711 holds about you.
• Right to rectification: You may request correction of any personal data that is inaccurate or incomplete.
• Right to erasure: You may request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected and there is no overriding legal obligation to retain it.
• Right to restrict processing: You may request that we limit our use of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to object: You may object to processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to data portability: Where processing is based on your consent or a contract and is carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact the tk711 support team via live chat or at the email address provided in Section 15. We will respond to all legitimate requests within a reasonable timeframe. Please note that certain rights are subject to limitations — for example, we cannot delete data that we are legally required to retain for anti-money laundering purposes.

11 Children & Minors

tk711 is strictly an adult platform. The minimum age to register and use the platform is 21 years. tk711 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person under the minimum age, we will immediately close the relevant account, delete the associated data, and take such further steps as may be required by law.

Parents and guardians are encouraged to use available parental control tools and to monitor their children's internet use to prevent access to gambling platforms. tk711 supports responsible gaming initiatives aimed at preventing underage gambling.

12 International Data Transfers

tk711 primarily stores and processes personal data within data centres serving the Bangladesh region. However, certain third-party service providers engaged by tk711 — including game technology providers and KYC verification partners — may process data in other countries as part of delivering their services.

Where personal data is transferred outside Bangladesh, tk711 takes appropriate steps to ensure that such transfers are carried out in a manner consistent with applicable data protection standards. This may include the use of contractual safeguards, data processing agreements, or other recognised transfer mechanisms.

By using the tk711 platform, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh in accordance with this Policy.

13 Third-Party Links

The tk711 platform may contain references to third-party game providers or payment partners. This Privacy Policy applies solely to the personal data collected and processed by tk711 in connection with the operation of the tk711 platform. It does not extend to any third-party website, application, or service that you may access in connection with using tk711.

tk711 is not responsible for the privacy practices of any third-party service provider or platform. We encourage you to review the privacy policies of any third-party services you use in connection with your tk711 account, particularly the privacy notices published by your chosen payment method provider (bKash, Nagad, Rocket, etc.).

14 Updates to This Policy

tk711 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. Where material changes are made to this Policy, we will notify registered users via email or an in-platform notification prior to the changes taking effect.

The updated Policy will be published on this page with a revised effective date. Your continued use of the tk711 platform following the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you should discontinue use of the platform and request account closure.

We recommend reviewing this page periodically to stay informed about how tk711 protects your personal data.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by tk711, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the platform. You may also reach us by email — the address is provided below as plain text and is not a clickable link.

Support email: [email protected]

Support hours: 24/7 — Live chat response times are typically under 5 minutes. For data rights requests or privacy-related concerns, please indicate the nature of your enquiry clearly so we can route your message to the appropriate team member.

All privacy-related communications are handled in English. Responses will be provided within a reasonable period and, in any event, within the timeframes required by applicable law. Bangladesh Standard Time (BST, UTC+6) is the reference time zone for all correspondence and response deadlines.